Last updated: 30 June 2026
These Story Submission Terms explain how Timeshare Support Network may receive, review, use, edit, publish, or decline stories, experiences, comments, evidence, or other information submitted by visitors.
Timeshare Support Network may invite timeshare owners, former owners, future buyers, whistleblowers, supporters, or other visitors to share experiences for awareness, education, support, and consumer protection purposes.
By submitting information to Timeshare Support Network, you agree to these Story Submission Terms, along with our Privacy Policy, Disclaimer, Cookie Policy, and Terms of Use.
1. Purpose of story submissions
Timeshare Support Network may invite visitors to share timeshare-related stories, experiences, concerns, complaints, comments, evidence, or other information.
The purpose of collecting stories and experiences is to help us:
- understand the experiences of timeshare owners, former owners, future buyers, and people invited to presentations;
- raise public awareness about timeshare-related issues, risks, and consumer concerns;
- create educational content, guides, articles, videos, campaigns, petitions, or resources;
- identify common patterns, problems, or areas where stronger consumer protection may be needed;
- support campaigning, lobbying, media awareness, and public-interest work;
- help future buyers and existing owners make more informed decisions.
Story submissions are not collected so that Timeshare Support Network can sell timeshare exit services, legal services, financial services, claims services, or paid representation.
Submitting a story does not create a legal, financial, claims management, professional advisory, or client relationship with Timeshare Support Network.
2. Truth and accuracy
If you submit a story, experience, complaint, concern, comment, document, or other information to Timeshare Support Network, you are responsible for making sure that the information you provide is true and accurate to the best of your knowledge.
You must not knowingly submit information that is false, misleading, exaggerated, defamatory, unlawful, confidential, stolen, hacked, or illegally obtained.
We understand that personal experiences may involve memory, opinion, emotion, disappointment, frustration, or personal interpretation. However, you should try to be as clear and accurate as possible when describing what happened.
Where possible, please separate facts from opinions. For example, explain what was said, what was shown, what you signed, what you paid, what you were promised, and what later happened.
Submitting false or misleading information may create legal risk for you, Timeshare Support Network, and others.
Timeshare Support Network may ask follow-up questions, request clarification, edit details, anonymise information, decline to publish content, or remove content if we believe there may be accuracy, privacy, legal, or safety concerns.
3. Permission to contact you
If you submit a story, experience, concern, complaint, comment, document, or other information to Timeshare Support Network, we may contact you about your submission.
We may contact you to:
- acknowledge that we have received your submission;
- ask follow-up questions;
- clarify details;
- check publication preferences;
- discuss whether your story may be suitable for publication;
- ask whether identifying details should be removed;
- request further information where appropriate;
- respond to questions you have asked us.
We will not automatically add you to a newsletter, campaign mailing list, marketing list, or supporter list simply because you submit a story.
If you want to receive newsletters, campaign updates, or other general updates from Timeshare Support Network, you should choose that separately where an option is provided.
Please make sure any contact details you provide are accurate and belong to you.
4. Permission to publish
Timeshare Support Network will not automatically publish every story, experience, complaint, concern, comment, document, or submission we receive.
Where we invite story submissions, we may ask whether you give permission for your story or experience to be published.
You may be given options such as:
- yes, you may publish my story with my chosen display name;
- yes, you may publish my story anonymously;
- no, please keep my story private;
- please contact me before publishing anything.
If you give permission for publication, you allow Timeshare Support Network to use, edit, shorten, anonymise, format, and publish your submitted story or experience for awareness, education, support, campaigning, media, petition, lobbying, or public-interest purposes.
We may publish submitted content on our website, social media pages, videos, articles, newsletters, campaign materials, petitions, reports, or other Timeshare Support Network communications.
We may remove or change names, locations, dates, resort details, company names, financial details, or other identifying information where we believe this is appropriate to protect privacy, reduce risk, or improve clarity.
Giving permission to publish does not guarantee that your story will be published.
You can contact us if you want to withdraw or change your publication permission. If content has already been published, we will review the request and take reasonable steps where appropriate, but we may not be able to remove all copies that have already been shared, copied, archived, indexed, or reposted by others.
5. Anonymous publication
If you choose anonymous publication, Timeshare Support Network will aim to remove or avoid publishing details that directly identify you.
This may include removing or changing your full name, exact address, phone number, email address, account numbers, booking references, contract numbers, payment details, and other unnecessary identifying details.
Anonymous publication may use a general description instead, such as:
- “Anonymous owner, UK”;
- “Former owner, USA”;
- “Timeshare owner, Canada”;
- “Buyer invited to a presentation, Australia”.
However, anonymous publication cannot always guarantee complete anonymity.
In some cases, a person, company, resort, adviser, family member, or other party may be able to identify you from the details of the story, even if your name is not published.
For this reason, we may edit, shorten, combine, generalise, delay, decline, or remove details from a story where we believe publication could create privacy, legal, safety, or identification risks.
If you are concerned about being identified, please tell us before giving permission for publication.
6. Editing submitted stories
Timeshare Support Network may edit submitted stories, experiences, comments, or other content before publication.
We may edit submissions to:
- correct spelling, grammar, punctuation, or formatting;
- improve clarity, readability, structure, or length;
- remove unnecessary repetition;
- remove or reduce personal information;
- remove sensitive details;
- remove bank details, passport details, account numbers, addresses, phone numbers, payment information, or other private information;
- remove information about other people where appropriate;
- reduce legal, privacy, safety, or identification risks;
- make the story easier for the public to understand;
- make the content suitable for awareness, education, campaigning, or public-interest use.
We will aim to preserve the meaning and substance of your story, but we may decide not to publish certain details where we believe they create unnecessary risk.
We may also choose to summarise, anonymise, combine, or quote parts of a submission rather than publish the full story.
Submitting a story does not give you the right to approve the final edited version before publication unless we have specifically agreed this with you.
If you believe a published story has been edited in a way that is inaccurate, misleading, or creates a privacy concern, please contact us so we can review it.
7. Documents and evidence
Timeshare Support Network may sometimes invite visitors to tell us whether they have documents, screenshots, emails, contracts, payment records, sales material, letters, recordings, or other evidence connected with their timeshare experience.
At the start, we may not allow direct document uploads through the website. If we need supporting documents, we may contact you separately and explain how they should be provided.
Please do not send original documents. If documents are requested, you should normally send copies only.
Before sending any document or evidence, please remove or cover information that is not needed, such as:
- bank account details;
- card numbers;
- passport numbers;
- national insurance, tax, or identity numbers;
- home addresses;
- phone numbers;
- account passwords;
- medical information;
- children’s information;
- private information about another person.
You must not send documents, recordings, screenshots, emails, or other materials that are stolen, hacked, unlawfully obtained, confidential without permission, or belong to another person unless you have a lawful reason and permission to share them.
Submitting documents or evidence does not mean that Timeshare Support Network will investigate, verify, publish, rely on, or take action based on them.
We may refuse, delete, redact, anonymise, or decline to use documents or evidence where we believe there may be legal, privacy, safety, accuracy, or confidentiality concerns.
8. Sensitive information
We ask visitors not to send sensitive personal information unless it is necessary and we have specifically explained how it should be provided safely.
Sensitive information may include information about health, medical conditions, mental health, disability, race or ethnicity, religion, political opinions, trade union membership, criminal allegations, legal disputes, financial hardship, debt, family matters, children, or other highly personal circumstances.
Timeshare stories can sometimes involve distress, pressure selling, financial worry, family impact, illness, bereavement, vulnerability, or personal hardship. If you choose to share this type of information, please only include what is necessary to explain your experience.
Please do not send bank details, passport numbers, national insurance numbers, tax identification numbers, full addresses, account passwords, payment card details, medical records, children’s information, or documents involving another person’s private information unless we have specifically asked for them.
Where we receive sensitive information that is not needed, we may delete it, redact it, anonymise it, or avoid using it.
If we publish a story, we may remove or generalise sensitive details to protect privacy, reduce risk, and avoid unnecessary identification.
If you are unsure whether information is too sensitive to send, please contact us first before sending documents or detailed personal information.
9. Information about other people
If your story, experience, complaint, comment, document, or evidence includes information about another person, you must make sure you have a lawful reason to share it.
Information about another person may include details about a spouse, partner, family member, friend, salesperson, adviser, resort employee, company representative, other owner, witness, or anyone else mentioned in your submission.
Please do not submit another person’s private information unless they have given permission or you have another lawful and appropriate reason to share it.
This includes:
- names;
- addresses;
- phone numbers;
- email addresses;
- account numbers;
- passport details;
- payment information;
- medical information;
- children’s information;
- private conversations;
- private documents;
- photographs or recordings of another person.
Where possible, please remove or generalise information about other people before submitting your story.
For example, you could write “the salesperson”, “a family member”, “another owner”, or “a resort representative” instead of naming the person.
Timeshare Support Network may remove, redact, anonymise, or decline to use information about other people where we believe it creates privacy, legal, safety, or identification risks.
If we believe a submission contains unnecessary personal information about another person, we may ask you to revise it before we consider using it.
10. Legal concerns and allegations
Timeshare stories, complaints, concerns, comments, documents, or evidence may sometimes include allegations about companies, resorts, salespeople, advisers, exit companies, finance providers, or other third parties.
If you submit information that includes allegations, you are responsible for making sure that the information is true and accurate to the best of your knowledge.
Please try to describe clearly what happened, what was said, what was promised, what was signed, what was paid, and what later occurred.
Where possible, please avoid exaggeration, speculation, insults, threats, or statements that you cannot support.
Timeshare Support Network may edit, anonymise, generalise, decline to publish, or remove allegations where we believe there may be legal, privacy, safety, accuracy, or reputational risks.
We may also remove company names, personal names, dates, locations, or identifying details where we believe this is appropriate.
Submitting information to Timeshare Support Network does not mean that we agree with, endorse, verify, or accept responsibility for the allegations made.
If your issue involves a legal dispute, complaint, claim, debt collection matter, court process, regulator complaint, or urgent deadline, you should seek advice from a suitably qualified legal professional, regulator, ombudsman, consumer protection body, or other appropriate authority.
11. No guarantee of publication or action
Submitting a story, experience, complaint, concern, comment, document, or other information to Timeshare Support Network does not guarantee that we will publish it, investigate it, verify it, respond to it, use it in a campaign, or take any specific action.
We may decide not to use a submission for many reasons, including accuracy concerns, legal risk, privacy risk, safety concerns, lack of supporting information, unclear details, duplication, relevance, or because it does not fit our current content or campaigning priorities.
Timeshare Support Network is not a regulator, law firm, claims management company, ombudsman, court, enforcement body, or timeshare exit company.
We cannot force a company, resort, developer, finance provider, exit company, adviser, salesperson, regulator, or other third party to respond, refund money, cancel a contract, stop fees, change behaviour, or resolve a dispute.
We may use submitted stories and information to identify patterns, raise awareness, create educational resources, support petitions, inform campaigns, or help highlight consumer protection concerns.
Any decision to publish, edit, anonymise, remove, decline, or use submitted content is at the discretion of Timeshare Support Network.
If your issue is urgent, legal, financial, or time-sensitive, you should seek advice from a suitably qualified professional, regulator, ombudsman, consumer protection body, or relevant authority.
12. Removal or correction requests
If you have submitted a story, experience, complaint, concern, comment, document, or other information to Timeshare Support Network, you may contact us to ask for it to be corrected, anonymised, removed, or reviewed.
We will consider removal or correction requests carefully and take reasonable steps where appropriate.
You may contact us if:
- your published story contains inaccurate information;
- your personal information appears in a way you did not expect;
- you want identifying details removed or changed;
- your circumstances have changed;
- you no longer want your story to appear on our website;
- you believe information about another person has been included without permission;
- you believe published content creates a privacy, safety, legal, or identification risk.
Where content has been published on our own website, we may be able to edit, anonymise, update, or remove it.
However, if content has already been shared on social media, copied, indexed by search engines, archived, quoted by others, or reposted on third-party websites, we may not be able to remove every copy.
We may need to keep limited records of your original submission, publication permission, removal request, or related correspondence where we have a lawful reason to do so, such as legal, compliance, complaint-handling, safety, or record-keeping reasons.
To request a correction, anonymisation, or removal, please contact us using the details provided in these Story Submission Terms.
13. Contact us
If you have any questions about these Story Submission Terms, or if you want to contact us about a story, submission, correction, anonymisation, or removal request, you can contact us using the details below.
Timeshare Support Network
Operated by: Mark Denney, trading as Timeshare Support Network
Email: contact@timesharesupportnetwork.org
Privacy enquiries: contact@timesharesupportnetwork.org
Postal address: Available on reasonable request.
Please do not send sensitive documents, contracts, bank details, passport details, medical information, children’s information, account numbers, passwords, or another person’s private information unless we have specifically asked for it and explained how it should be provided safely.
For more information about how we use personal information, please read our Privacy Policy.
For more information about the limits of our role, please read our Disclaimer.