Privacy Policy

Last updated: 30 June 2026

Timeshare Support Network is a UK-based independent consumer support and awareness project for timeshare owners, future buyers, and people who want to better understand timeshare-related issues.

1. Who we are

This website is operated by Mark Denney, trading as Timeshare Support Network.

For the purposes of data protection law, Mark Denney is the data controller for personal information collected through this website and related Timeshare Support Network activities.

Timeshare Support Network is not a law firm, not a regulated financial adviser, and not a timeshare exit company. We provide general information, awareness, and consumer support resources.

Contact details for privacy matters:

Email: contact@timesharesupportnetwork.org

Postal address: Available on reasonable request.

2. What Personal Information We Collect.

We may collect different types of personal information depending on how you use our website or interact with us.

This may include:

  • Contact details, such as your name, email address, country, and any message you send to us.
  • Story submission information, such as your name, email address, country, resort or company name, approximate purchase date, ownership details, and the experience you choose to share with us.
  • Publication preferences, such as whether you give permission for your story to be published, published anonymously, or kept private.
  • Supporting information, such as details about documents, contracts, emails, screenshots, or other evidence you may tell us about. We do not currently ask visitors to upload sensitive documents through the website.
  • Donation information, where you support our work through a third-party platform such as GoFundMe, PayPal, or Stripe. Depending on the platform and your privacy choices, we may receive limited information such as your name, donation amount, message, transaction reference, and donation date.
  • Newsletter or update preferences, if you choose to sign up to receive updates from us.
  • Technical information, such as your IP address, browser type, device information, pages visited, approximate location, cookie preferences, and website usage data.

3. How we collect personal information

We collect personal information in the following ways:

  • When you contact us directly, for example by email, website form, social media message, or other communication.
  • When you choose to share your timeshare experience, owner story, complaint, concern, or feedback with us.
  • When you choose to support our work through a third-party donation or payment platform, such as GoFundMe, PayPal, or Stripe.
  • When you sign up to receive updates, newsletters, campaign news, or other communications from us.
  • When you interact with us on social media platforms, such as Facebook, YouTube, Instagram, TikTok, or other platforms we may use.
  • When you visit our website, through cookies, analytics tools, server logs, security tools, and similar technologies.
  • When information is provided to us by another person, but only where it is reasonable and lawful for us to receive and use that information.

We ask visitors not to send personal information about another person unless they have that person’s permission or another lawful reason to do so.

Where we collect personal information directly from you, we aim to make it clear what information we are asking for and why. Where appropriate, we may provide additional privacy information near forms, checkboxes, or submission areas.

How we collect personal information

4. Why we use personal information.

We use personal information only where we have a clear reason to do so.

We may use personal information to:

  • Respond to messages, enquiries, comments, or requests for information.
  • Understand timeshare owner and buyer experiences so we can improve public awareness, educational content, and consumer support resources.
  • Review stories, complaints, concerns, or feedback submitted to us.
  • Contact you about information you have submitted, where follow-up is needed.
  • Publish owner stories or experiences only where you have given permission for publication.
  • Publish stories anonymously where you have chosen anonymous publication or where we believe removing identifying details is appropriate.
  • Keep records of permissions, publication choices, and communication history.
  • Manage donations, supporter messages, and basic financial accountability.
  • Send newsletters, campaign updates, or other communications where you have chosen to receive them.
  • Maintain the security, performance, and reliability of our website.
  • Understand how visitors use our website so we can improve content and navigation.
  • Comply with legal, accounting, regulatory, or record-keeping obligations.
  • Protect Timeshare Support Network, our visitors, contributors, and the wider public from misuse, fraud, spam, or unlawful activity.

We do not sell personal information.

We do not use submitted stories or personal experiences to sell timeshare exit services, legal services, claims services, or financial products.

5. Our lawful basis for using personal information.

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

  • Consent — where you have clearly agreed to a specific use of your information. This may include signing up for email updates, giving permission for your story to be published, or agreeing to certain non-essential cookies.
  • Legitimate interests — where we use information in a way that is necessary for our work and that people would reasonably expect, provided this does not override your rights and freedoms. This may include responding to enquiries, reviewing information submitted to us, maintaining website security, improving our resources, preventing misuse, and keeping basic records.
  • Legal obligation — where we need to use or keep information to comply with a legal duty, such as accounting, tax, record-keeping, regulatory, or compliance requirements.
  • Contract — where processing is necessary in connection with a service, platform, supplier, or arrangement you have chosen to use.

Where we rely on consent, you can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of anything we have already done before consent was withdrawn.

Where we rely on legitimate interests, we consider the purpose of using the information, whether the use is necessary, and whether the person’s rights and interests override our interests.

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.

6. Donations and third-party payment platforms

If you choose to support our work through a third-party donation or payment platform, such as GoFundMe, PayPal, or Stripe, your payment and donation details will be processed by that platform in accordance with its own privacy notice and terms.

Timeshare Support Network does not directly process card payments through this website unless clearly stated. Payment information is handled by the third-party platform used for the donation or payment.

Depending on the platform used and your privacy choices, Timeshare Support Network may receive limited donation-related information, such as your name, donation amount, message, donation date, transaction reference, or contact details.

We use donation-related information only to:

  • administer donations and supporter messages;
  • keep appropriate financial and accounting records;
  • respond to donor enquiries;
  • maintain transparency and accountability;
  • prevent fraud, misuse, or unauthorised activity.

We do not sell donor information.

We do not add donors to a newsletter or marketing list unless they have separately chosen to receive updates from us.

Timeshare Support Network is UK-based and is not currently registered as a charity in the USA, Canada, or Australia. Donations are not currently represented as tax-deductible unless clearly stated otherwise.

7. Cookies and Analytics

Our website may use cookies and similar technologies to help the site work properly, improve security, remember visitor choices, understand how the website is used, and improve our content.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, are optional and should only be used where appropriate consent has been given.

We may use the following types of cookies:

  • Strictly necessary cookies — these help the website work correctly and may be used for security, page loading, cookie consent choices, and basic website functions.
  • Analytics cookies — these help us understand how visitors use the website, such as which pages are visited and how people move around the site. We use this information to improve our content and visitor experience.
  • Marketing or affiliate cookies — these may be used where we link to third-party services, affiliate partners, social media platforms, or advertising tools. These cookies are not essential and should only be used where consent has been given.
  • Embedded content cookies — pages on this website may include embedded content, such as videos, social media posts, maps, or other third-party content. Embedded content from other websites may behave as if you visited that website directly.

You can manage your cookie choices through our cookie banner or cookie settings tool, where available.

You can also manage or block cookies through your browser settings. Blocking some cookies may affect how the website works.

For more information, please see our Cookie Policy.

8. Email updates and newsletters

We may offer visitors the option to sign up for email updates, newsletters, campaign news, petitions, awareness content, or other Timeshare Support Network communications.

We will only send these types of emails where you have chosen to receive them, or where we have another lawful basis to contact you.

We will not automatically add you to a newsletter or marketing list simply because you contact us, submit a story, make a donation, or interact with us on social media.

Where you sign up to receive updates, we may collect your name, email address, country, communication preferences, and records of your consent.

Every newsletter or marketing-style email should include a clear way to unsubscribe or change your preferences.

You can ask us to stop sending you updates at any time by using the unsubscribe link in our emails, where available, or by contacting us directly.

We may still send important non-marketing messages where necessary, such as replies to enquiries, updates about information you submitted, donation-related messages, or legal/compliance communications.

9. Sharing personal information

We do not sell personal information.

We may share personal information only where it is necessary, appropriate, and lawful to do so.

This may include sharing information with:

  • website hosting, security, email, form, analytics, or technical service providers who help us operate and protect the website;
  • third-party donation or payment platforms, such as GoFundMe, PayPal, or Stripe, where you choose to support our work through those services;
  • email newsletter or communication providers, where you have chosen to receive updates from us;
  • professional advisers, such as accountants, legal advisers, compliance advisers, or insurance providers, where needed;
  • regulators, law enforcement, courts, government bodies, or other authorities where we are legally required to do so or where it is necessary to protect rights, safety, or prevent unlawful activity;
  • social media platforms, where you interact with us through those platforms or choose to share information publicly.

Where we use third-party service providers, we aim to use providers that take privacy and security seriously.

If we publish an owner story or personal experience, we will only do so where permission has been given or where we have a lawful basis to publish. We may remove or change identifying details before publication to protect individuals, reduce risk, or improve clarity.

We ask visitors not to publicly post private information about themselves or others on our website, social media pages, or public discussion areas.

10. International visitors

Timeshare Support Network is operated from the United Kingdom, but our website may be visited by people in other countries, including the United States, Canada, Australia, and countries within Europe.

If you contact us or submit information to us from outside the United Kingdom, your personal information may be received, stored, and handled in the United Kingdom.

We may also use third-party service providers that operate in other countries or store information on servers outside the United Kingdom. This may include website hosting, email, security, analytics, social media, donation, payment, or communication providers.

Where personal information is transferred internationally, we aim to take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in accordance with applicable data protection law.

Different countries may have different privacy and data protection laws. By using this website or choosing to submit information to us, you understand that your information may be handled in the United Kingdom and, where relevant, by third-party providers in other countries.

If you are outside the United Kingdom and have concerns about how your information will be used, please contact us before sending sensitive details, documents, or evidence.

11. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless we need to keep it for a longer period for legal, accounting, regulatory, safety, or record-keeping reasons.

How long we keep information may depend on the type of information and the reason it was provided.

As a general guide:

  • General enquiries may be kept for as long as needed to respond and manage follow-up communication.
  • Story submissions may be kept for as long as needed to review, verify, publish, anonymise, archive, or manage the submitted experience.
  • Publication permissions and consent records may be kept for as long as the related story, article, campaign, or published material remains in use.
  • Donation-related records may be kept for accounting, tax, transparency, and financial record-keeping purposes.
  • Newsletter or update preferences may be kept until you unsubscribe or ask us to remove your details, although we may keep limited records to show that you opted out.
  • Website security logs, cookie consent records, and technical data may be kept for a limited period to help protect the website and understand how it is used.
  • Information relating to legal, regulatory, safeguarding, fraud prevention, complaints, disputes, or potential claims may be kept for longer where necessary.

Where we no longer need personal information, we will aim to delete it, anonymise it, or securely archive it.

If you ask us to delete your personal information, we will consider the request in accordance with applicable data protection law. In some cases, we may need to keep limited information where we have a lawful reason to do so, such as legal, accounting, regulatory, safety, or record-keeping obligations.

12. Your rights

Depending on your location and the circumstances, you may have rights under data protection law in relation to the personal information we hold about you.

These may include the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct personal information that is inaccurate or incomplete;
  • ask us to delete your personal information in certain circumstances;
  • ask us to restrict how we use your personal information in certain circumstances;
  • object to how we use your personal information in certain circumstances;
  • withdraw consent where we rely on consent to use your personal information;
  • ask for certain information to be transferred to you or another organisation, where this right applies;
  • complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.

These rights are not absolute and may not apply in every situation. For example, we may need to keep certain information for legal, accounting, regulatory, safety, fraud prevention, complaint-handling, or record-keeping reasons.

If you want to exercise any of your rights, please contact us using the details in this Privacy Policy.

We may need to ask for information to confirm your identity before responding to a request.

13. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include using secure website hosting, SSL/HTTPS encryption, security tools, access controls, strong passwords, software updates, spam protection, and limiting access to personal information where possible.

However, no website, email system, online form, social media platform, or internet transmission can be guaranteed to be completely secure.

We ask visitors not to send highly sensitive information unless it is necessary and we have explained how it should be provided safely.

Please do not send bank details, passport numbers, medical information, children’s information, account passwords, or documents involving another person’s private information through general website forms, public comments, or social media pages.

If we become aware of a security issue that affects personal information, we will take appropriate steps to investigate, respond, and comply with any legal reporting obligations where required.

14. Children’s information

Our website and services are intended for adults, including timeshare owners, future buyers, supporters, and people interested in consumer awareness.

We do not knowingly collect personal information from children.

Visitors under the age of 18 should not submit personal information, stories, documents, evidence, or contact details to us without the involvement and permission of a parent or guardian.

We ask visitors not to send us information about children unless it is necessary, lawful, and appropriate to do so.

If we become aware that we have received personal information from a child without appropriate permission, we will take reasonable steps to delete it or handle it appropriately.

If you believe a child has provided personal information to us, please contact us using the details in this Privacy Policy.

15. Contacting us

If you have any questions about this Privacy Policy, how we use personal information, or your data protection rights, you can contact us using the details below.

Timeshare Support Network
Operated by: Mark Denney, trading as Timeshare Support Network

Email: contact@timesharesupportnetwork.org
Privacy enquiries: contact@timesharesupportnetwork.org

Postal address: Available on reasonable request.

Please include enough information for us to understand your request, but please do not send sensitive documents, contracts, bank details, passport details, medical information, children’s information, or another person’s private information unless we have specifically asked for it and explained how it should be provided safely.

We may need to ask for additional information to confirm your identity before responding to certain privacy-related requests.

16. ICO registration

Timeshare Support Network is operated from the United Kingdom.

We are preparing our registration with the Information Commissioner’s Office as a data controller and will update this Privacy Policy with our ICO registration details once confirmed.

ICO registration number: To be added once confirmed.

You can search the ICO’s public register of fee payers to check whether an organisation or person is registered with the ICO under the Data Protection Act 2018.

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, activities, services, legal obligations, or how we use personal information.

When we update this Privacy Policy, we will change the “Last updated” date at the top of the page.

If we make significant changes, we may take additional steps to bring the changes to visitors’ attention, such as adding a notice on the website or contacting people where appropriate.

We encourage visitors to review this Privacy Policy regularly so they understand how personal information is collected, used, and protected.