Last updated: 30 June 2026
These Terms of Use explain the basic rules for using the Timeshare Support Network website.
By using this website, you agree to use it responsibly and in accordance with these Terms of Use, our Privacy Policy, Cookie Policy, Disclaimer, and any other policies or notices shown on the website.
Timeshare Support Network is a UK-based independent consumer support and awareness project. We provide general information, educational resources, awareness content, and consumer-focused guidance for timeshare owners, future buyers, and people interested in timeshare-related issues.
1. Using this website
You may use the Timeshare Support Network website for personal, non-commercial, informational, educational, and awareness purposes.
You agree to use this website responsibly and in a way that does not harm the website, other visitors, Timeshare Support Network, or any third party.
You should not use this website in a way that is unlawful, misleading, abusive, harmful, defamatory, threatening, discriminatory, fraudulent, spam-related, or intended to interfere with the website’s operation.
The information on this website is provided to help visitors better understand timeshare-related issues, consumer risks, owner experiences, and possible questions to consider.
Using this website does not create a legal, financial, claims management, professional advisory, or client relationship between you and Timeshare Support Network.
We may update, change, suspend, or remove parts of the website at any time.
2. General information only
The content on the Timeshare Support Network website is provided for general information, education, awareness, and consumer support purposes only.
The website may include articles, guides, owner stories, campaign information, videos, social media content, links, resources, and general guidance about timeshare-related issues.
The content should not be treated as legal advice, financial advice, claims management advice, professional advice, or individual guidance for your specific circumstances.
Timeshare situations can vary depending on the country, contract, resort, company, purchase date, personal circumstances, and applicable law.
You should not rely only on information from this website when making important legal, financial, contractual, or personal decisions.
If you need advice about your own situation, you should contact a suitably qualified professional, relevant regulator, ombudsman, consumer protection body, or other appropriate authority.
3. Acceptable use
When using this website, you agree not to misuse it or use it in a way that could harm Timeshare Support Network, other visitors, contributors, or any third party.
You must not use this website to:
- submit false, misleading, defamatory, abusive, threatening, discriminatory, unlawful, or harmful content;
- impersonate another person or organisation;
- post or send spam, promotional material, scams, malware, viruses, or harmful code;
- attempt to gain unauthorised access to the website, server, accounts, forms, systems, or data;
- interfere with the security, performance, availability, or normal operation of the website;
- collect, scrape, copy, harvest, or misuse personal information from the website;
- submit confidential, stolen, hacked, illegally obtained, or unauthorised documents or information;
- post private information about another person without permission;
- use the website to promote paid timeshare exit services, claims services, legal services, financial products, or other commercial services without our permission;
- use the website in any way that breaches applicable law, regulation, or the rights of another person or organisation.
We may remove, block, report, or restrict content, submissions, comments, links, or activity that we believe breaches these Terms of Use or creates a risk to Timeshare Support Network, our visitors, contributors, or the wider public.
4. User-submitted content
Timeshare Support Network may allow visitors to submit information, stories, comments, experiences, feedback, documents, messages, or other content through website forms, email, social media, or other communication channels.
If you submit content to us, you are responsible for making sure that the information you provide is true to the best of your knowledge and does not knowingly include false, misleading, defamatory, unlawful, confidential, stolen, hacked, or unauthorised material.
You must not submit personal information about another person unless you have their permission or another lawful reason to do so.
You must not submit bank details, passport numbers, medical information, children’s information, account passwords, payment details, private addresses, or highly sensitive documents unless we have specifically asked for them and explained how they should be provided safely.
Submitting content to Timeshare Support Network does not guarantee that it will be published, investigated, verified, used in a campaign, or responded to.
Where you give permission for content to be published, you allow Timeshare Support Network to edit, shorten, anonymise, remove identifying details, correct spelling, improve clarity, and publish the content for awareness, education, support, or campaigning purposes.
We may refuse, remove, edit, anonymise, or take down user-submitted content at our discretion, especially where we believe it may create legal, privacy, safety, accuracy, or reputational risks.
If you want content you submitted to be reviewed, corrected, anonymised, or removed, please contact us.
5. Intellectual property
Unless otherwise stated, the content on this website belongs to Timeshare Support Network or is used with permission.
This may include text, articles, guides, page layouts, images, graphics, logos, videos, campaign material, downloadable resources, slogans, design elements, and other website content.
You may view, share, and link to our website content for personal, educational, awareness, and non-commercial purposes.
You must not copy, reproduce, republish, sell, edit, distribute, upload, or use our content for commercial purposes without written permission from Timeshare Support Network.
You must not use the Timeshare Support Network name, logo, branding, campaign material, slogans, or website content in a way that suggests we endorse you, your business, your services, or your organisation without our written permission.
If you share our content on social media or another website, please credit Timeshare Support Network and link back to the original source where possible.
Some images, videos, logos, embedded content, links, or third-party material on this website may belong to other organisations or platforms. Those materials remain the property of their respective owners and may be subject to their own terms.
6. External links and third-party services
The Timeshare Support Network website may contain links to external websites, platforms, services, articles, videos, social media pages, donation platforms, payment providers, petition platforms, regulators, consumer bodies, affiliate partners, or other third-party resources.
External links are provided for convenience, reference, awareness, or information only.
Timeshare Support Network does not control third-party websites or services and is not responsible for their content, accuracy, availability, privacy practices, cookie use, terms, policies, products, services, charges, actions, or decisions.
A link to a third-party website or service does not mean that Timeshare Support Network endorses, recommends, guarantees, or accepts responsibility for that website, organisation, service, product, or information.
Visitors are responsible for checking the terms, privacy policies, cookie policies, fees, risks, and suitability of any third-party website, platform, service, or provider before using it, submitting information, making payments, signing up, or taking action.
If you leave our website by clicking an external link, your use of the third-party website or service will be governed by that third party’s own terms and policies.
7. Donations, affiliate links, and funding
Timeshare Support Network aims to provide free information, awareness, and consumer support resources.
To help fund our work, the website may include donation links, affiliate links, partner links, sponsorship messages, shop links, advertising, or other funding methods.
If you choose to make a donation, purchase a product, click an affiliate link, use a partner link, or interact with a third-party funding platform, you may be taken to an external website or service.
Third-party donation, payment, shop, affiliate, or partner platforms may have their own terms, privacy policies, cookie policies, fees, refund rules, and processing arrangements.
Timeshare Support Network is not responsible for the operation, security, payment processing, privacy practices, charges, refunds, availability, or decisions of third-party platforms.
Some links may be affiliate or partner links. This means Timeshare Support Network may receive a small commission, referral payment, or other benefit if you click a link and make a purchase, sign up, or take another action. This should be at no extra cost to you unless clearly stated by the third-party provider.
We aim to be transparent about funding and do not allow donations, affiliate income, sponsorship, advertising, or partner relationships to change our core consumer protection message.
Timeshare Support Network is UK-based and is not currently registered as a charity in the USA, Canada, or Australia. Donations are not currently represented as tax-deductible unless clearly stated otherwise.
8. No misuse of the website
You must not misuse the Timeshare Support Network website, forms, email addresses, social media links, donation links, or any other feature connected with the website.
You must not attempt to:
- damage, disable, overload, disrupt, hack, or interfere with the website;
- gain unauthorised access to the website, server, database, email systems, forms, accounts, or other systems;
- upload or send viruses, malware, spyware, harmful code, spam, phishing messages, scams, or automated requests;
- use bots, scraping tools, automated systems, or data extraction tools without permission;
- collect or misuse personal information from the website or from other visitors;
- submit false, abusive, threatening, defamatory, unlawful, discriminatory, misleading, confidential, stolen, or illegally obtained information;
- use the website to harass, intimidate, abuse, mislead, or target another person or organisation;
- use the website to promote scams, paid timeshare exit schemes, misleading services, unauthorised claims services, or unrelated commercial promotions;
- interfere with the website’s security, availability, performance, or normal operation.
We may block access, remove content, disable forms, report activity, or take other appropriate action if we believe the website is being misused or if there is a risk to Timeshare Support Network, our visitors, contributors, or third parties.
9. Changes to the website
We may update, change, suspend, remove, replace, or reorganise any part of the Timeshare Support Network website at any time.
This may include changes to pages, articles, guides, owner stories, campaign content, forms, links, images, videos, resources, donation links, affiliate links, shop links, social media links, or other website features.
We do not guarantee that any part of the website will always be available, accurate, complete, uninterrupted, or free from technical issues.
We may also restrict access to parts of the website, remove content, disable forms, update policies, or change how the website operates where we believe it is necessary or appropriate.
We are not responsible for any loss, inconvenience, or issue caused by the website being unavailable, changed, removed, delayed, or affected by technical problems.
Where important changes affect privacy, cookies, submissions, donations, or user rights, we may update the relevant policy page or add a notice to the website.
10. Limitation of responsibility
Timeshare Support Network provides this website and its content for general information, education, awareness, and consumer support purposes only.
We aim to provide useful and accurate information, but we do not guarantee that the website, content, links, resources, forms, or third-party tools will always be accurate, complete, current, available, secure, or suitable for your individual circumstances.
To the fullest extent permitted by law, Timeshare Support Network is not responsible for any loss, damage, cost, inconvenience, decision, action, inaction, or consequence arising from:
- your use of this website;
- your reliance on information from this website;
- your use of external links or third-party services;
- your interaction with third-party companies, platforms, advisers, providers, or organisations;
- technical issues, website downtime, errors, delays, or security incidents;
- user-submitted stories, comments, opinions, or other content;
- changes to laws, regulations, company policies, fees, procedures, or timeshare-related rules.
Nothing in these Terms of Use excludes or limits any liability that cannot be excluded or limited under applicable law.
You remain responsible for your own decisions, actions, and checks. Where a matter is important legally, financially, contractually, or personally, you should seek appropriate independent advice before taking action.
11. Privacy and cookies
Your use of the Timeshare Support Network website may involve the collection and use of personal information and cookies.
Our Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit the website, contact us, submit information, support our work, or interact with us.
Our Cookie Policy explains how we use cookies and similar technologies, including strictly necessary cookies, analytics cookies, marketing or affiliate cookies, embedded content cookies, and social media cookies.
By using this website, you should read and understand our Privacy Policy and Cookie Policy.
Where required, non-essential cookies should only be used where appropriate consent has been given through our cookie banner or cookie settings tool.
If you do not agree with how we use personal information or cookies, you should not submit personal information through the website and should adjust your cookie preferences or stop using the website.
12. Changes to these Terms of Use
We may update these Terms of Use from time to time to reflect changes to our website, activities, services, content, funding methods, legal obligations, or the way Timeshare Support Network operates.
When we update these Terms of Use, we will change the “Last updated” date at the top of the page.
If we make significant changes, we may take additional steps to bring those changes to visitors’ attention, such as adding a notice on the website.
Your continued use of the website after these Terms of Use have been updated means you accept the updated version.
We encourage visitors to review these Terms of Use regularly so they understand the rules and conditions that apply when using this website.
13. Contact us
If you have any questions about these Terms of Use, the website, or Timeshare Support Network, you can contact us using the details below.
Timeshare Support Network
Operated by: Mark Denney, trading as Timeshare Support Network
Email: contact@timesharesupportnetwork.org
Privacy enquiries: contact@timesharesupportnetwork.org
Postal address: Available on reasonable request.
Please do not send sensitive documents, contracts, bank details, passport details, medical information, children’s information, account numbers, passwords, or another person’s private information unless we have specifically asked for it and explained how it should be provided safely.
For more information, please also read our Privacy Policy, Cookie Policy, and Disclaimer.